Privacy policy
This website is operated by Bellevue Orchard Pty Ltd. for the Summer Snow Juice brand.
This Privacy Policy applies to all personal information collected by Summer Snow Juice via the website located at https://summersnowjuice.com.au/.
Bellevue Orchard and Summer Summer Juice is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.
1. What is Personal Information
The Privacy Act 1988 (Cth) currently defines "personal information" as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
- whether the information or opinion is true or not; and
- whether the information or opinion is recorded in a material form or not.
If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "personal information" and will not be subject to this privacy policy.
Personal Information is information or an opinion that identifies an individual.
2. Personal Information We Collect
The kind of personal information that we collect from you will depend on how you use the website. The personal information which we collect and hold about you may include: name, address, date of birth (age), gender, home address, email address, telephone number, previous order information, credit card details, payment methods, individual interests, preferences, tastes, purchasing behaviour, precise or approximate location information as determined through data such as GPS, IP address and WiFi.
We may also collect an opinion, including information or an opinion forming part of a database, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained from the information or opinion.
We will only collect Personal Information from you that we reasonably require for our business functions or activities and will do so in accordance with the Australian Privacy Principles.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. We do not collect Sensitive Personal Information without your express consent or as otherwise required by law. We do not use Sensitive Personal Information for marketing purposes.
Please review this Privacy Policy closely and get in touch if you have any queries.
3. How We Collect Your Personal Information
We may collect personal information from you whenever you input such information or interact via our website summersnowjuice.com.au. Interactions may include:
- promotional activity, market research and customer behavioural activity
- via social media platforms and mailing lists
Personal Information may also be obtained in other ways including:
- interviews, correspondence
- by telephone, by email
- from media and publications
- from other publicly available sources and databases
- from cookies and from third parties, such as credit reporting agencies or marketing agencies
We may combine the information collected from these sources with other information in its possession. Where we do, we will ensure that we act in accordance with relevant Australian laws.
4. Cookies
We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As you navigate through the website, certain information can be passively collected (by us or our vendors) using various technologies such as cookies, internet tags or web beacons, and navigational data collection (log files, server logs and clickstream data).
The use of “cookies” enables us to collect data regarding your personal preferences, including what products you have ordered, at what times and in what amounts, the pages you have visited in what order and so forth. This enables us to recognise you as a specific customer and to help us and our third-party service providers present targeted and customised advertising to you.
If you do not wish to receive cookies, you can change your browser settings such that your device does not accept cookies or please contact us. However, please note that certain areas of the website may only be accessed in conjunction with cookies. Please read the third party disclaimers at the end of this policy.
5. Third Parties
The website may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control, endorse or make representations about any of these third party sites and are not responsible for their privacy policies.
When you leave our websites, we encourage you to read the privacy policy of every website you visit. If you choose to give Personal Information to unrelated third parties it will not be covered by this Privacy Policy.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. We do not sell your Personal Information to third parties.
6. Purpose of Collection
The purpose for which we collect personal information is to provide you with the best service experience possible on the website. We use it for our business functions and activities to provide products and services to you, and may include:
- for account creation and maintenance
- for identification purposes
- to provide goods
- to process orders, confirm orders, provide products and process refunds and returns
- for internal operations to provide goods
- for customer support operations
- for customer communication purposes
- for marketing and promotional campaigns
- for troubleshooting or testing software and operational practices
- for data analysis, testing and research
- for monitoring and analysis of usage and activity
- to personalise your experience and identify products of interest to you
- to enhance your user experience for account management and ordering of goods
- for fulfilment of any legal or regulatory requirements
We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
We will provide direct marketing and personalised communications to you where you have requested or consented to receiving them. If you do not wish to receive direct marketing or personalised communications you can opt-out by contacting us at the address listed below, by using the unsubscribe link or opt out details provided in the direct marketing communication or in the case of online advertising by changing your browser options in the digital platforms you use such as Google or Facebook.
We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing or unsubscribing via the associated link.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. Non promotional communications will still be sent for accounts and orders.
7. Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
8. Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
9. Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Bellevue Orchard will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
10. Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update records and ensure we can continue to provide quality services to you.
11. Complaint Procedure
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
12. Policy Updates
This Policy may change from time to time and is available on all our websites.
13. Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Bellevue Orchard
544 Brown Road, Officer VIC 3809
customerservice@summersnowjuice.com.au
+ 61 3 5943 2390
14. Third Party Policies & Disclaimers
Shopify
The Summer Snow Juice store is hosted on Shopify Inc, an online e-commerce platform to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application on a secure server behind a firewall. All payment data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). For more information, read Shopify’s Terms of Service or Privacy Policy.
We use Google Analytics, a service which transmits website traffic data to Google servers. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, use the opt-out service provided by Google Analytics , or use the opt-out service of Google Ads Personalisation. For more information about Google advertising cookies and Google Analytics cookies, and how Google uses data when you use sites and apps that use Google technologies.
Other Analytics Software
We may also utilise other third-party analytics software to help us understand website traffic and webpage usage, as well as interfaces with social media sites such as Facebook, LinkedIn, Instagram and others. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service, Meta and LinkedIn. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information.
Remarketing and Advertising
We use information about our website visitors for remarketing, capturing information about similar audiences to advertise online. Third-party vendors, including Google, Facebook and others, may show ads for Summer Snow Juice on various sites across the internet. These third-party vendors use cookies to serve ads based on past visits to Summer Snow Juice.
You can opt out of Google’s use of cookies by visiting the Network Advertising Initiative opt out page.
Hotjar Disclaimer
We use Hotjar in order to better understand our users’ needs and to optimise this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymised user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
ANYTHING ELSE?
If you have any questions or need further assistance, please get in touch.
Other Policies and FAQs for Summer Snow Juice: