Shipping policy

SHIPPING FAQS

How much is shipping?

We’d love to say our juice flies to your door on the wings of a thousand butterflies, but the reality is a bit more… grounded. Since apple juice is liquid and liquid is heavy shipping is tricky. Your shipping is calculated at checkout based on the total weight of your order. Our delivery teams are doing the heavy lifting to get those crisp flavors to you safely!

Remote Area Shipping

We love reaching every corner of Australia, from the Red Centre to the coast. However, getting heavy glass and juice to the furthest reaches of the Outback or over to Broome is a bit of a trek for our couriers. Because these long-haul journeys are quite pricey, shipping fees for remote postcodes will reflect the actual cost of the trek. We’re constantly fine-tuning these calculations to keep things as fair as possible while we get the orchard to your door.

Shipping costs are calculated during checkout.

Is there anywhere you don’t deliver?

  • We're unable to deliver to PO Boxes.
  • We're not able to ship to the Northern Territory, parts of regional WA, SA, NSW and QLD due to high freight costs. 

Do you ship outside Australia?

We deliver Australia-wide only with the exclusions noted above.

How long does it take to process my order?

We make our orders up at 6 am every morning (excluding weekends and holidays) and often we are making order up as they come in through the day so you can rest assured your juice is shipping your way as soon as possible.

How long does delivery take?

We use our own innovative software to choose the best and most cost effective shipping route for your parcel. Delivery times vary depending on your delivery location and the delivery partner. 

What if I need to change the delivery address?

For any changes to the delivery address or instructions, it is your responsibility to inform us immediately. Once our warehouse has processed your order, we'll be unable to make any changes.

Can my delivery be left at my address if no one is there?

As long as there’s somewhere safe to leave your items, plus you’ve let us know that it’s ok to leave them. For any special delivery instructions please advise in the "notes" box so that we may communicate this to our courier.

Can I send a delivery to a friend?

Yes – please state ‘Shipping Address’ to be different from the billing address when ordering, and include their name and contact details.

How do I cancel my order?

If you need to change or cancel your order, please get in touch immediately. Once our warehouse has processed your order, we'll be unable to make any changes.

Can I check the status of an order?

You should receive an email shortly after the order is made up with all your tracking information. Please don't hesitate to get in touch if you think you should have received your order. Please note, we ship all our orders from our Orchard in Victoria and interstate transport can take some time. 

What if my delivery is late or believe it is missing?

If your delivery has not arrived, please get in touch as soon as possible. We'll make enquiries with the delivery partner and provide you with a delivery update.

What if my delivery is damaged or defective, or has missing or wrong items?

Please make sure you inspect your order upon receiving it and get in touch as soon as possible if any item is defective or damaged, or if you received the wrong item or missing an item. See our Refund Policy & FAQs for defective, damaged, or missing or wrong items.

We'll follow up and evaluate for you. For any delivery issues we'll make enquiries with the delivery partner.

What if my delivery has not been received?

Parcels that go unclaimed or can't be delivered are returned to us, so please get in touch if you have not received all or part of your order. We'll make enquiries with the delivery partner and provide you with a delivery update. New shipping charges will be applied for orders that have been unclaimed or had an incorrect address originally provided.

What if my delivery is lost?

For packages lost in transit, all lost in transit claims must be submitted as soon as possible. We'll cover the costs of shipping a replacement order for you if it is confirmed the shipping address you provided was correct.

Keep in mind that if the tracking information states an order was delivered but you think you have not received it, we will NOT take responsibility and reship that order. In that case, any replacements would have to be at your expense.

What if I want to return or exchange an item?

See our Refund Policy & FAQs.

What about shipping costs for items to be returned or exchanged?

You'll be responsible for paying for shipping costs for returning your item. Shipping costs are non-refundable. The cost of return shipping will be deducted from your refund.

Depending on the delivery address, the time it may take for your exchanged goods to reach you may vary.

What about shipping costs for damaged or defective items?

We'll cover the costs of shipping a replacement order for you if it is confirmed the items were damaged or defective.

ANYTHING ELSE?

If you have any questions or need further assistance about your order or our Summer Snow products, please get in touch.

Other Policies and FAQs for Summer Snow Juice